Returns & Refunds

At Leaf & Spice, we want you to enjoy every tea, spice, accessory, and gift set you order from us. If something is not right, we will do our best to make the return or refund process clear, simple, and fair.

This Returns & Refunds Policy explains how returns, withdrawals, refunds, damaged items, and incorrect orders are handled for purchases made through our online store.

14-Day Right of Withdrawal

If you are a consumer purchasing online, you have the right to withdraw from your order within 14 days without giving a reason.

The withdrawal period begins on the day you, or a person chosen by you, receive the goods. If your order is delivered in several packages, the 14-day period begins when you receive the final package.

To exercise your right of withdrawal, please inform us clearly by email or post before the 14-day period expires.

You can contact us at:

Leaf & Spice / Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
VAT number: SI88852903
Email: hello@leafandspice.com

How to Return an Item

To make a return, please follow these steps:

1. Contact us at hello@leafandspice.com and include your order number.
2. Tell us which product or products you would like to return.
3. Pack the items safely, preferably in the original packaging.
4. Send the products back to the return address provided by us.

Returned items must be sent back without unnecessary delay and no later than 14 days after you notify us that you wish to withdraw from the purchase.

We recommend using a tracked delivery service, as the customer is responsible for ensuring the return reaches us safely.

Return Conditions

Returned products should be unused, unopened, undamaged, and in their original packaging.

Because we sell teas, spices, herbs, blends, and other food-related products, we cannot accept returns of opened or unsealed food products where the seal has been broken after delivery. This is for food safety and hygiene reasons.

We also cannot accept returns of products that are:

• opened, used, or partially consumed;
• damaged after delivery due to improper handling;
• missing original packaging, seals, labels, or accessories;
• personalised, custom-made, or specially prepared for the customer;
• products that are quickly perishable or have a short expiry date.

This does not affect your legal rights if the product is faulty, damaged on arrival, or incorrect.

Return Shipping Costs

If you return a product because you changed your mind or no longer want the item, you are responsible for the direct cost of return shipping.

If the product is faulty, damaged during delivery, or we sent the wrong item, we will cover the reasonable return cost or provide another suitable solution.

Original delivery costs are refunded in accordance with applicable consumer protection rules. If you selected a more expensive delivery method than the standard delivery option, the additional cost of that premium delivery method may not be refunded.

Refunds

Once we receive your returned item, or once you provide proof that you have sent it back, we will process your refund as soon as possible.

Refunds are made using the same payment method used for the original purchase, unless you expressly agree to another method. You will not be charged any refund fee.

We may withhold the refund until we receive the returned goods or until you provide proof that the goods have been sent back, whichever happens first.

If a returned product has been handled more than necessary to check its nature, characteristics, or condition, we may reduce the refund to reflect any loss in value.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives.

If an item arrives damaged, faulty, or incorrect, contact us as soon as possible at hello@leafandspice.com. Please include:

• your order number;
• a short description of the issue;
• photos of the product, packaging, and shipping label if possible.

We will review the issue and offer a suitable solution, such as a replacement, refund, store credit, or another arrangement depending on the situation.

Exchanges

If you would like to exchange an item, please contact us first.

For unopened and eligible products, we may be able to arrange an exchange depending on stock availability. If the replacement product has a different price, we will inform you before processing the exchange.

For food safety reasons, opened teas, spices, herbs, blends, and other sealed food products cannot be exchanged unless they are faulty or incorrect.

Gift Sets

Gift sets can be returned only if the full set is returned unused, unopened, undamaged, and in its original packaging.

If a gift set contains food products such as tea, spices, herbs, or blends, the same hygiene and food safety rules apply.

Non-Refundable Items

The following items are generally not eligible for return or refund unless they are faulty, damaged, or incorrect:

• opened tea, spice, herb, or food products;
• unsealed products that are not suitable for return for hygiene or food safety reasons;
• personalised or custom-made products;
• products that are quickly perishable or close to expiry;
• gift cards or digital vouchers, where applicable.

Order Cancellations

If you want to cancel an order before it has been shipped, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will do our best to cancel it and issue a refund. If the order has already been shipped, you may still use your right of withdrawal after receiving the package, provided the products are eligible for return.

Return Form

You may use the form below to notify us of your withdrawal, but this is not required. A clear email statement is also enough.

Withdrawal Form

To:
Leaf & Spice / Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
Email: hello@leafandspice.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Ordered on:
Received on:
Name of customer:
Customer address:
Email address:
Products being returned:
Date:

Signature:
Only required if this form is sent on paper.

Contact Us

For returns, refunds, exchanges, or order issues, please contact us:

Leaf & Spice / Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
VAT number: SI88852903
Email: hello@leafandspice.com

We aim to respond to return and refund requests as quickly as possible.