Terms and conditions
Last updated: 15 June 2026
These Terms and Conditions apply to purchases made through our online store.
1. Seller Information
The online store is operated by:
Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
VAT number: SI88852903
Email: hello@leafandspice.com
Website: www.leafandspice.com
The seller is referred to in these Terms as “we”, “us”, “our” or “the Seller”.
The customer is referred to as “you”, “customer”, “buyer” or “consumer”.
2. Products
Our online store offers tea, spices, tea accessories, gift sets and related products.
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities and availability are accurate and up to date. Product images are symbolic and may slightly differ from the actual product, packaging, shade, shape or presentation.
For food products, please always check the product label, ingredients, allergens, preparation instructions and expiry or best-before date before use.
3. Prices
All prices are displayed in euros (€).
Prices include VAT, unless clearly stated otherwise.
Delivery costs are shown separately before the order is submitted. The total order price, including products, VAT and delivery costs, is displayed at checkout before you confirm the order.
We reserve the right to change prices at any time. The price valid at the time of order confirmation applies to your purchase.
4. Orders and Contract Formation
You can place an order by adding products to the cart and completing the checkout process.
Before submitting the order, you can review and correct your order details, including products, quantities, billing details, delivery details and payment method.
The purchase contract is concluded when we confirm your order by email.
We reserve the right to reject or cancel an order if:
The product is unavailable
The price or product information was clearly incorrect
Payment is not completed
Fraud or misuse is suspected
Delivery to the selected address is not possible
The order violates these Terms or applicable law
If an order is cancelled after payment, we will refund the paid amount using the same payment method, unless otherwise agreed.
5. Payment Methods
Available payment methods are shown at checkout and may include:
Card payment
PayPal
Bank transfer
Cash on delivery, where available
Other payment methods shown at checkout
Payment must be completed before dispatch, unless a payment method with later payment is expressly offered.
6. Delivery
We deliver to the countries listed at checkout.
Estimated delivery times and delivery costs are shown on the website or during checkout. Delivery times are estimates and may vary due to courier delays, public holidays, customs procedures, stock availability or other circumstances outside our control.
The risk of accidental loss or damage passes to the customer when the goods are physically received by the customer or a third party designated by the customer, other than the carrier.
Please inspect the package upon delivery. If the package is visibly damaged, you may refuse delivery or ask the courier to record the damage. Please contact us as soon as possible at hello@leafandspice.com.
7. Right of Withdrawal
If you are a consumer, you have the right to withdraw from the purchase contract within 14 days without giving a reason, unless an exception applies.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, receives the goods.
To exercise the right of withdrawal, you must inform us by a clear statement sent to:
Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
Email: hello@leafandspice.com
You may use the withdrawal form below, but it is not mandatory.
8. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products, including:
Goods that are made to the customer’s specifications or clearly personalised
Goods that are liable to deteriorate or expire rapidly
Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
Goods that are inseparably mixed with other items after delivery
For tea, spices and other food products, returns are generally accepted only if the product is unopened, unused, undamaged and in its original sealed packaging, unless the product is defective or non-conforming.
9. Return of Goods After Withdrawal
If you withdraw from the contract, you must send the goods back without undue delay and no later than 14 days from the day you informed us of your withdrawal.
Return address:
Kinvart d.o.o.
Ellerjeva 53
1000 Ljubljana
Slovenia
You bear the direct cost of returning the goods, unless we agree otherwise or unless the product is defective or incorrectly delivered.
Returned products must be properly packed to avoid damage during transport.
10. Refunds
If you validly withdraw from the contract, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal notice.
We may withhold the refund until we receive the returned goods or until you provide proof that you have sent the goods back, whichever occurs first.
We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us are not refundable.
You are responsible for any reduced value of the goods resulting from handling that was not necessary to establish the nature, characteristics and functioning of the goods.
11. Non-Conforming or Defective Goods
We are responsible for any lack of conformity of goods that exists at the time of delivery and becomes apparent within the legally required period.
If you believe a product is defective, damaged, incorrectly delivered or not as described, contact us at hello@leafandspice.com and include:
- Order number
- Description of the issue
- Photos of the product, packaging and delivery label, where relevant
- Your preferred contact details
In case of non-conforming goods, consumers may exercise their rights under applicable consumer protection legislation. Depending on the case, you may be entitled to request that the goods are brought into conformity, replaced, reduced in price or refunded, in accordance with the legally applicable order of remedies.
12. Complaints
We aim to resolve complaints quickly and fairly.
Complaints can be sent to:
Email: hello@leafandspice.com
Address: Kinvart d.o.o., Ellerjeva 53, 1000 Ljubljana, Slovenia
The complaint procedure is confidential.
13. Gift Cards, Discount Codes and Promotions
Gift cards, discount codes and promotional offers may be subject to additional conditions, such as validity period, minimum order value, product exclusions or single-use limitations.
Discount codes cannot be exchanged for cash unless required by law.
We reserve the right to cancel promotions or discount codes in case of misuse, technical error or obvious pricing error.
14. User Accounts
You are responsible for keeping your account login details confidential.
You must provide accurate and up-to-date information when creating an account or placing an order.
We may suspend or delete an account in case of misuse, fraud, breach of these Terms or legal obligation.
15. Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, design and layout, is protected by intellectual property rights and may not be copied, reproduced, distributed or used without our prior written consent, except where permitted by law.
16. Limitation of Liability
We are not liable for indirect damage, loss of profit, loss of data or business interruption, except where liability cannot be excluded under applicable law.
Nothing in these Terms limits or excludes liability for intentional misconduct, gross negligence, death or personal injury, or mandatory consumer rights.
17. Force Majeure
We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including natural disasters, strikes, war, epidemics, government restrictions, transport disruptions, courier delays, technical failures or supply chain interruptions.
18. Out-of-Court Consumer Dispute Resolution
We strive to resolve all disputes amicably.
In accordance with Slovenian consumer dispute rules, the seller informs consumers that it does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve consumer disputes, unless expressly stated otherwise in an individual case.
Information about consumer dispute resolution in Slovenia is available through official Slovenian and EU consumer protection channels.
19. Applicable Law and Jurisdiction
These Terms are governed by the laws of the Republic of Slovenia.
For consumers, this does not affect mandatory consumer protection rights that apply in the consumer’s country of residence.
Any disputes will be resolved by the competent court in accordance with applicable law, unless mandatory law provides otherwise.
20. Changes to These Terms
We may update these Terms from time to time. The version valid at the time of your order applies to that order.